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Medical Alarms NZ: GPS, SOS & Fall Detection | Familyr

FAMILYR

Personal Medical Alarm

Family-monitored SOS + GPS + Fall detection + Two-way calling.

Familyr personal medical alarms help seniors live independently while staying safely connected to the people who matter most. With a single press of the SOS button, wearers can alert trusted family or friends, share their GPS location, and speak directly through two-way voice calling. Advanced fall detection automatically sends alerts if a fall is detected, even if the user can’t press the button.

Designed for everyday wear, Familyr alarms work anywhere with mobile coverage across New Zealand, have no monthly fees, and are backed by lifetime support—providing peace of mind for both users and their families.

Familyr can be programmed to call 111 directly. 

In an emergency, talk to someone you know. That’s Familyr.

ONLY $550+GST 

Pay a one-time fee or choose Afterpay/Klarna to split the cost into 4 interest-free installments. Thats Less than $140+gst per payment. 

Medical Alert
Fall Detect
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30 Day Money Back Guarantee – Lifetime Support – No Ongoing Monitoring Fee

Medical Alarm NZ

Own Your Safety with NZ’s Smartest Personal Alarm

Familyr gives seniors freedom, families peace of mind, and everyone more time to live life — confidently, safely, and independently.

In an emergency, talk to someone you know. That’s Familyr.

What is a Medical Alarm?

Familyr Features

Why it’s Smarter

When You Need Help

Should you find yourself in need of urgent assistance, simply press the Familyr Personal Medical Alarm SOS button and it’ll send an Emergency text message to up to 10 of your own nominated friends and family contacts.
Your Family Response support members receive your SOS including your location information within the emergency text message.

Speak With A Loved One

By activating your Familyr Personal Medical Alarm, its also able to initiate a two-way voice call with your own friends or family. With inbuilt powerful speaker and mic you can have a hands free conversation just like being on a cell phone.
Loved ones can even call Familyr anytime to chat without the need for the wearer to press any buttons to accept an incoming call as its also equipped with Auto answer.

Personal Assistance​

Receive personal attention & assessment by the people that know and love you. Family members can provide comfort and reassurance, helping to reduce stress and anxiety.
Family may have crucial knowledge about the patient’s medical history, allergies, past illnesses, or current medications. If the circumstances warrant, loved ones can escalate by contacting 111.
Familyr Family Alert
Familyr Family Monitored Personal Medical Alarm

How Familyr Works

Familyr is a family-monitored personal safety alarm that connects the wearer directly with nominated family members, friends or carers. It combines an SOS button, GPS location sharing, two-way calling and automatic fall detection in one wearable device.

1. Press and hold the SOS button

In an emergency, the wearer presses and holds the SOS button for three seconds. Familyr provides audible prompts, allowing the alert to be cancelled if the button was pressed accidentally.

2. Emergency contacts receive the location

Familyr sends an SMS alert to the wearer’s nominated mobile contacts. The message includes a Google Maps link showing the device’s location.

3. Familyr calls the nominated contacts

The device calls contacts one at a time in the programmed order until somebody answers. Up to 10 family members, friends, neighbours or carers can be included.

4. Speak through the device – two way voice chat

Familyr has a built-in speaker and microphone, so the wearer can talk directly with the person who answers—without needing to find or operate a mobile phone.

5. Help can be arranged

The responder can speak with the wearer, open the location link and arrange appropriate assistance. If it is a genuine emergency, they can call 111 and provide emergency services with the available location and situation details.

Additional automatic safety alerts

Familyr can also notify nominated contacts when it detects:

  • A possible fall

  • A period of no movement

  • Entry into or departure from a configured location

  • A low battery

Automatic fall detection provides an additional layer of protection, but no wearable device can recognise every fall. The wearer should press the SOS button whenever they are able.

Familyr works at home and out & about wherever compatible New Zealand mobile coverage is available. Because alerts go directly to people the wearer knows, there is no monthly professional-monitoring fee. The device’s SIM must have sufficient credit and the nominated contacts should agree on a clear emergency-response plan.

Result: Faster, more personal support—helping older New Zealanders stay safe and independent, with peace of mind for the whole family.

PROUD TO BE 100% KIWI OWNED & OPERATED

‘Familyr’ is a registered Trademark of Mercari Technologies limited

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Simple Communication

Communicate directly with a friend or family member via your Familyr Personal Safety Alarm, ensuring assistance from people that know you… not a stranger. 

Automatic Fall Detection

Stay protected with integrated fall detection technology. Designed to automatically detect a fall and summon assistance even if you cant press the button.

Water Resistant

A water resistant design allows you to wear your device in the shower or rain. Many falls in the home occur in the bathroom, so feel safer knowing assistance is only a button press away.

Location

Whether you are at home, at the shops or out for a walk, help is always within reach. Your Familyr Safety alarm allows your contacts to know your location and rapidly respond to emergencies.

Familyr Personal Medical Alarm – Key Facts (NZ)

Familyr Family Alert Alarm

  • What features does a good NZ go-anywhere, out & about, & In home medical alarm need?

    A dependable go-anywhere medical alarm should provide:

    • Reliable mobile coverage: It should work at home and away wherever its supported NZ mobile network is available. Always check coverage in the wearer’s home and usual destinations.

    • A simple SOS button: The wearer must be able to request help quickly without navigating an app or complicated menu.

    • Two-way voice calling: The wearer and responder should be able to speak through the device.

    • GPS location sharing: Responders need clear, useful location information when the wearer is away from home.

    • Automatic fall detection: This can provide an additional alert when the wearer cannot press SOS, but it must not be treated as perfect or as a replacement for pressing the button.

    • More than one emergency contact: A clear calling sequence reduces reliance on a single person being available.

    • A response plan: Every nominated contact should know what to do, when to call 111 and how to access the wearer’s location.

    • Low-battery warnings: The wearer and their support network need enough warning to recharge the device.

    • Water resistance: The device should be suitable for common higher-risk situations such as showering. Water-resistant does not necessarily mean submersible.

    • Comfortable wearing options: A device is only useful when it is being worn. Familyr can be worn using its supplied lanyard, wristband, belt clip, armband or keyring attachment.

    • Transparent costs: Check the purchase price, monitoring charges, SIM costs, cancellation terms and replacement costs.

    • NZ-based setup and support: The alarm should be programmed, regularly tested and supported by people who understand its use in New Zealand.

    Familyr combines a wearable SOS button, GPS location, automatic fall detection, two-way calling and alerts to up to 10 nominated contacts. It works wherever compatible New Zealand mobile coverage is available and has no monthly monitoring fee.

    Buy Familyr for $632.50 including GST, or contact us to discuss whether a family-monitored medical alarm is appropriate for your situation.

Familyr Google Reviews – What Users are saying

Brilliant gadget! Works exactly how I need it to for mum. Well worth the cost. My mother has dementia and terminal cancer. She has had a couple of tumbles and I needed something that would notify me direct not go through a call center. Mum wouldn’t cope with that! If she falls over it will automatically notify me and I can even call her on the gadget. This means I can calm her down until I arrive home. I have loaded 5 people so that if I am unavailable they will be notified. I couldn’t be happier and the staff where awesome with the info I needed and also setting everything up for me. Many thanks for your help.

The alarm has become an essential part of our families daily life. Our family member has on-going medical issues restricting his independence and general daily function. The alarm has given him back his independence, confidence, general sense of worth and daily enjoyment. It provides us with reassurance, as before we were worried to leave him unattended, which had a huge impact on our lives and as a family. The alarm has enabled him and us to all regain these daily life aspects that were previously impacted. He doesn’t go anywhere without the alarm now, it’s small and discreet, and is literally a life saver life line. The alarm functions are user friendly, and performs to a standard above all else. To be able to personalize your own choice of multiple contacts and phone numbers into it, is what led us to this particular alarm option, the ability for us to phone into it (as it answers automatically) check in and chat to him is ideal. It’s clear with good reception just like a cellphone. The low battery alert is handy. GPS and fall detection mode is what impressed us the most. As there is no monthly on-going hire charges for the alarm it’s very cost effective. After our enquiry, Marc’s service and knowledge is impeccable, alarm arrived within days of ordering even during festive season, and his kind follow up service and prompt communication is outstanding. The alarm is the best decision we’ve made, its still in use every day. We’ve had it for a year and we wouldn’t be without it. Whether it be health, elderly, someone alone, whatever your situation, the alarm is peace of mind you can’t put a value on.

This system is very reassuring, texts followed by phone calls to multiple family members and emergency services. Detects falls, as well as acts as a distress alarm . Easy set up, excellent customer service. Thanks so much. Couldn’t recommend this system more highly.

Why should Family consider Familyr?

Familyr is a Personal Emergency Response System. Talking to family members during a personal emergency has several advantages:

Emotional Support

  • Family Responders can provide comfort and reassurance to their loved one, helping to reduce stress and anxiety.

Medical History

  • Family Responders may have crucial knowledge about the loved one’s medical history, allergies, past illnesses, or current medications, which can assist healthcare providers in making quick and informed decisions should the situation escalate.

Decision Making Assistance

  • If the loved one is unable to make decisions, unconscious or unable to communicate, family members can act as advocates, helping to communicate the situation to managers, nurses, police, fire, ambulance or other emergency services.

Logistical help

  • Family Responders can coordinate emergency responders or 111 emergency services to the user utilizing the location finding and tracking technology built into every Familyr alarm .

Better Communication

  • Family Responders may have an understanding of symptoms, personal issues, risk/hazardous environments or mental health conditions to ensure situational awareness, and relay this information accurately between the medical, police, ambulance and other concerned parties.
Family alert for elderly
Familyr Family Alert
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Mercari Technologies Limited is a Partner of the Starship Foundation

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What is the best medical alarm for seniors in New Zealand?

The best medical alarm depends on the wearer’s health, lifestyle and support network. Compare who responds to an alert, mobile coverage, GPS location, fall detection, two-way calling and ongoing fees. Familyr suits seniors who have dependable family members, friends or carers available to respond. Someone who needs a professional response centre may be better suited to a monitored alarm service.

Do medical alarms in New Zealand have monthly fees?

Many professionally monitored medical alarms in New Zealand charge weekly or monthly monitoring fees. Familyr has no monthly monitoring fee because emergency alerts and calls go directly to the wearer’s nominated family members, friends or carers rather than a monitoring centre. SIM usage and future top-ups remain the device owner’s responsibility.

How much does a medical alarm cost in NZ?

Basic “housebound” rental Medical Alarms can cost $950 to over $1,500 annually for “Go anywhere” alarms. Familyr is an advanced ‘Go Anywhere’ technology at only $550+gst with more features than most Medical Alarm providers.

Familyr costs $632.50 including GST as a one-off purchase. There is no monthly professional-monitoring fee, although the device’s prepaid SIM must have sufficient credit. Professionally monitored medical alarms normally charge ongoing rental and monitoring fees. Because these services include different response arrangements, compare the complete service—not only the initial price.

What is a medical alert system?

A medical alert system is a wearable device that lets seniors call for help in emergencies. Unlike traditional monitored alarms, Familyr connects directly to family and friends.

How does Familyr work?

Familyr is simple: press the SOS button, and the device calls your chosen family contacts, shares your GPS location via text message, and allows two-way communication.

Who should use Familyr?

Familyr is ideal for seniors living independently, people with dementia, or anyone at risk of falls who wants safe independence and family peace of mind.

Can Familyr detect falls automatically?

Yes. With the integrated fall detection feature, Familyr can automatically alert family members if a fall is detected, even if the user cannot press the button.

Does Familyr have monthly fees?

No. Familyr is a one-time purchase with no subscription fees. It includes lifetime support, making it more affordable than traditional medical alert systems.

30 Day Money Back Guarantee – Lifetime Support – No Monthly Fee

$550+gst

Pay a one-time fee or choose Afterpay/Klarna to split the cost into 4 interest-free installments. Thats Less than $140+gst per payment. 

Get Familyr