Warranty conditions.

12 months warranty
The Mercari Technologies ’Familyr Family Alert & Response’ alarms come with a standard 12 months warranty from date of purchase. If the ’Familyr Family Alert & Response’ alarm & Base Charger has a manufacturing defect causing it to fail within the first 12 months of purchase, we will replace it free of charge or refund the purchase price.

How to claim against your warranty
Please contact us by emailing us at:[email protected] to arrange to have the alarm returned for a warranty claim assessment.

Circumstances that can void your warranty
Please be aware your warranty can become void if any of the following have occurred:

• The device has been opened or tampered with. The alarm has been modified or not used in accordance with our instructions.
• The device has been dropped or suffered damage from physical impact.
• The device has been damaged by fire or has been exposed to excessive heat.
• The device has been used with an incorrect power adapter.
• The device has been subject to an incorrect voltage due to lightning or a power surge.
• The device has been subject to a liquid spillage causing a failure.
• The device has been submerged in water. 

The warranty does not cover defects or malfunction caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used. It doesn’t cover cosmetic or incidental damages. Also, the warranty will not apply to damage caused by unauthorized alteration, incorrect SIM installation, modification or repair of the device. Mercari Technologies does not warrant or provide service or support for any third party products.